Developing a High Reliability Organisation

In an era marked by unprecedented challenges—from technology failures and terror attacks to natural disasters and pandemics—the resilience of critical infrastructure is more important than ever. For entities like power plants, hospitals, and airports, operational continuity is non-negotiable, regardless of the circumstances. Our course, Developing a High-Reliability Organization, is meticulously crafted to equip you with the understanding and skills needed to transform your organization into one that consistently performs well under pressure.

Throughout this course, you will explore the defining characteristics of high-reliability organizations (HROs) and learn the essential principles that underpin their ability to function effectively amidst disruptions. We delve into the five key concepts that guide HROs: a preoccupation with failure, a reluctance to simplify interpretations, organizational sensitivity, commitment to resilience, and reverence for expertise. These principles foster an environment where safety and reliability are paramount, and where every level of the organization is engaged in continuous evaluation and improvement.

By the end of this course, you will not only appreciate the strategic importance of developing a high-reliability organization but also possess the practical tools to implement these concepts. We will reveal the “secrets” behind the sustained reliability of HROs even in tumultuous times and show how these strategies can be adapted to any organization seeking to achieve high performance and reliability. This knowledge is crucial for leaders who aspire to steer their organizations through crises and ensure stability and growth in the face of global challenges.